How much does delivery cost?2019-09-16T17:43:40+02:00

Carbon Neutral Delivery costs £6.95 per order within the UK and Europe. Carbon Neutral Delivery is Free for orders over £50/€50 and for Riyafa collections.

When will my order be delivered?2019-08-22T10:00:58+02:00

We’ll send your order within 24 hours and deliver anywhere in Europe within 4-7 working days*. We don’t offer express delivery as these services tend to have an excessive carbon footprint.

Delivery times for the rest of the world vary by country and we’ll confirm the estimated delivery date on your order confirmation email. If you want to check the delivery time before ordering please email us [email protected]

*Working days exclude: Saturday, Sunday and holidays.

Who will deliver my order?2019-08-22T12:04:49+02:00

We use your countries national postal service for orders that weigh less than 1kg and UPS for orders above 1kg in weight.

  • Orders below 1kg – National Postal Service
  • Orders of 1kg and above – UPS
Can you send my order to a different delivery address?2019-08-22T10:02:39+02:00

If you want to send your order to a different address either because you may not be at home or because you are sending a gift you can do this by added the alternative recipients name (if appropriate) and the alternative delivery address at the checkout.

This doesn’t affect your account invoice address; it just means you give us permission to send your order to a different address and/or recipient.

Can you gift wrap my order?2019-08-22T10:04:21+02:00

If you are sending Riyafa as a present we can gift wrap it for you and attach a personal message. You can add this to your order at the checkout.

How can I see where my order is in the delivery process?2019-08-27T16:54:23+02:00

We’ll keep you updated by email:

We’ll email you as soon as your order is confirmed and ready to be processed.

When it’s collected by the delivery service we’ll email you again with your tracking code and a link to the website where you can use the code to track your order.

Customs Clearance for Your Order2019-09-07T03:55:03+02:00

Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied at customs. Riyafa will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs.

Import Duty and Other Taxes2019-09-07T03:57:04+02:00

If you order Products from the Site for delivery outside the UK or the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please note that you will remain responsible for payment of any such import duties and taxes. Riyafa has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.