TERMS OF USE

Please read these TERMS OF USE and TERMS AND CONDITIONS OF SALE carefully as they contain the legal terms and conditions that you agree to by using this Site. If you do not agree with them you should stop using this site immediately, by continuing to use this site you are deemed to have accepted and to be bound by these TERMS OF USE and TERMS AND CONDITIONS OF SALE.

Website Operator

This site is operated by Riyafa, Avenida Del Prado, Marbella, Malaga, Spain, 29660

Purpose of Riyafa.com

The purpose of the site is to provide you with information about the business of Riyafa, our products, the campaigns that we support and the activities we undertake.

Medical Indemnity

This website is intended to give you general information about our products and their uses. It does not give medical advice and is not intended to diagnose, treat, cure or prevent any disease.

Before using any Riyafa product and If you have any doubts, or a history of reactions or allergies do an allergy patch test. If you get a reaction stop using the product immediately.

Read our ingredients list carefully to ensure you are not allergic to them and follow the directions for use.

Riyafa isn’t liable for any reaction to our ingredients and you should consult your healthcare provider to answer any questions about a particular health condition.

Availability of the site

We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.

Information on the site

The information on the site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.

Product and service availability

Reference to any product or service on the site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all countries or that the name and description of any product in your locality will be the same as that included on the site.

Ownership of materials on the site

Riyafa is, unless otherwise stated, the owner of all copyright and database rights in the site and its contents. You may not publish, distribute, extract, scrape, copy, re-utilise, or reproduce any part of the site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use licence set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in your country.

Trade marks

All brand, product and service names used in this site are the trade marks, trade names or service marks of Riyafa unless otherwise stated. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks without the prior written permission of Riyafa or the owner of such trade marks, trade names or service marks.

Copyright

Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:

Licence to copy for personal use: You may make copies of the site as necessary incidental acts during your viewing of it, and you may take a print for your personal use of so much of the site as is reasonable for private purposes.

Licence to recopy for limited purposes: You may recopy the material to individual third parties for their personal information only, but only if:

  1. You acknowledge the web pages of Riyafa as the source of the material. You must include such acknowledgement along with the top-level URL from the Riyafa website (e.g: www.riyafa.com) in the copy of the material.
  2. You inform the third party that these conditions apply to them and that they must comply with them. This licence to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the website of Riyafa may be distributed or copied for any commercial purpose.

No part of the website of Riyafa may be reproduced or transmitted to or stored in any other web site or other form of electronic retrieval system.

External links

We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.

Disclaimer of warranties and liability

To the fullest extent permitted by law all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law we exclude all liability to you in respect of your use of this site.

Amendments of the terms

We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.

Applicable law

These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.

TERMS AND CONDITIONS OF SALE

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use The Riyafa Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of this The Riyafa Online Store and to any purchases you make through The Riyafa Online Store.

In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and Riyafa (“we” or “us”), whose registered office is at Avenida Del Prado, Marbella, Malaga, Spain, 29660. Please address any complaints, queries or correspondence regarding these Conditions or The Riyafa Online Store to the contacts as listed in our contact us page.

Purchasing Riyafa Products

You may only purchase products available for sale and details of which appear on The Riyafa Online Store:

For personal use, either by yourself or by your intended recipient(s) of the products. Riyafa reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Riyafa.

Details of the products available for purchase (including their price) are set out on The Riyafa Online Store. Riyafa takes all reasonable care to ensure that all details, descriptions and prices of products appearing on The Riyafa Online Store are correct at the time when the relevant information is placed onto The Riyafa Online Store.

Although every effort is made to keep The Riyafa Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Ordering Products:

Once you have chosen the products you want to order, click on the “Checkout” button at the end of the checkout process.

Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. If your credit card should not give an authorisation, your order will not be processed further.

Riyafa will E-mail you to confirm your product order has been received.

Riyafa will E-mail you again to confirm that the products you have ordered are being shipped to you.

We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Riyafa only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.

  1. Riyafa may refuse or be unable to process your order if:
  2. The product you ordered is discontinued or no longer available.
  3. Your credit card does not give authorisation for the payment of the purchase price
  4. You do not meet the eligibility to order criteria set out above.

Cancelling the Contract and Returns

1) Order Cancellation

You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 28 days after the day on which you receive the goods or services. This doesn’t affect your statutory rights if goods are faulty or not as described.

If you cancel the order within 28 days and return the items to us in perfect, unused condition we will, on receipt, refund

  1. The full purchase price
  2. The delivery charges incurred in delivering the goods to you

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition.  Riyafa will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.

2) Damaged or Faulty Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.

When returning damaged, faulty or incorrect orders we will refund:

  1. The full purchase price
  2. Delivery charges (the cost for initial delivery to you)
  3. Reasonable Return charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

When exchanging damaged, faulty or incorrect orders we will:

  1. Dispatch replacement items to you free of charge
  2. Reasonable Return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

We are under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality, if the products you buy are faulty then you may be entitled to a refund or replacement.

How To Return Your Goods

You may return goods by contacting the Customer Care Center by email at [email protected] to get a returns number and returns instructions.

The following information will be required when returning your goods:

  1. Confirmation Email containing your Transaction Reference Number
  2. Delivery Documentation containing your Delivery Number
  3. List and description of goods to be returned
  4. Reason given for returning goods
  5. Completed Returns Form
  6. Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods

How To Contact Us.

Our contact details can be found on our contact us page.

Your Personal Details, Email Address and keeping in touch

We collect your personal details in order that we can process your order and keep you informed of its progress. We would also like to keep you informed about our promotions offers and to email you other information we think you would enjoy.

All personal data is kept on our web server in The Netherlands and is kept in accordance with GDPR Regulations.

You may opt out at any time by emailing [email protected] but this may mean we cannot process any further orders for you.

General

Riyafa reserves the right to:

Modify or withdraw, temporarily or permanently, The Riyafa Online Store (or any part thereof) with or without notice to you; Riyafa shall not be liable to you or any third party for any such modification or withdrawal.

Change the Conditions from time to time, and your continued use of The Riyafa Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using The Riyafa Online Store.

If Riyafa should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time that you placed your order.

If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts.