We only want happy customers.
If, for any reason you decide that Riyafa products aren’t for you, then simply return yours within 30 days for a full refund.
If you’ve used more than 20% we’ll refund you for the unused amount.
We can’t offer refunds for Rifaya pottery and hard products such as Kessa Mitts unless they’re faulty or damaged, in which case we’ll replace them for you.
Rifaya pottery is hand made and so unlike machine made copies every item is unique and contains minor irregularities. These are part of the appeal of these items and shouldn’t be considered flaws.
You can email us at [email protected] to discuss any issues you have with Riyafa products or to request a return.
Our extended guarantee is in addition to your statutory rights.